Cannot print to one of two network printers - v3.54

Legacy MyInfo versions topics and topics that are no longer relevant
Locked
Bill
Posts: 1
Joined: Thu Jun 15, 2006 3:42 pm

Cannot print to one of two network printers - v3.54

Post by Bill »

We have 2 printers on our network, the HP 4050 workhorse and a color Konika Minolta. When I try to print a document to the color printer, I get just a flash of a dialog then nothing -- including no printout. Printing to the HP works fine.

When I copy the document's content and paste it into a Word document, it prints to the color machine fine.

Just a moment ago I tested color printing with another document in the same file and it caused MyInfo to crash ("Abnormal Termination").

What can I do to troubleshoot this either as a bug to be fixed or just so I can get my color items to print?

BTW - I'm in a software development shop so I can go beyond the ordinary to help.
Locked