Can't open a topic anymore

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dosko
Posts: 2
Joined: Sun Jun 11, 2017 8:30 am

Can't open a topic anymore

Post by dosko » Tue Jun 13, 2017 11:57 am

I can't open one of my topics anymore. The file is 244mb in size and is password protected. When i attempt to open it the password request box does not even appear and there are no error messages. I am using the latest version 6.35.

Petko
MyInfo Support
Posts: 1470
Joined: Sun Jul 25, 2004 4:33 pm
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Post by Petko » Tue Jun 13, 2017 12:58 pm

Do you have a working copy via File > Open Backup?

dosko
Posts: 2
Joined: Sun Jun 11, 2017 8:30 am

Post by dosko » Fri Jun 16, 2017 5:15 am

My last back up is from 2012 unfortunately. Are there any other methods that I can use to open the file perhaps outside of MyInfo even though it is password protected? i believe the password may be causing the issue. I would be fine if the password prompt was there but nothing happens when opening the file.

Petko
MyInfo Support
Posts: 1470
Joined: Sun Jul 25, 2004 4:33 pm
Contact:

Post by Petko » Sat Jun 17, 2017 7:41 pm

Can you drop me a line at support@milenix.com and I will try to help you from there?

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