Notes have lost contents

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Tiggy626
Posts: 10
Joined: Tue Nov 10, 2009 10:38 pm

Notes have lost contents

Post by Tiggy626 »

There's probably some setting I accidentally changed, but in one section of a notebook, all notes are now blank!

The tree still shows them, but when I click on them, there's nothing there. Any ideas?

Thanks,
Tiggy626
Petko
MyInfo Support
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Joined: Sun Jul 25, 2004 4:33 pm
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Post by Petko »

Does restarting MyInfo solve this?

If not, can you send me the notebook at support@milenix.com so I can take a look?
Tiggy626
Posts: 10
Joined: Tue Nov 10, 2009 10:38 pm

Post by Tiggy626 »

Yes, restarting it did fix the problem. I feel silly now. I should have tried that first.

Any ideas what caused the problem in the first place?

I'd hate to have to restart over & over again.

Thanks,
Tiggy626
Petko
MyInfo Support
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Joined: Sun Jul 25, 2004 4:33 pm
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Post by Petko »

It is possible that the note editor crashed silently. Please let me know if that happens again, so I will investigate it further.
Tiggy626
Posts: 10
Joined: Tue Nov 10, 2009 10:38 pm

Post by Tiggy626 »

I don't think it was the notes editor, since only 1 section was affected. When I went to another section or another notebook, the notes were visible.

I will let you know if it happens again.

Thanks,
Tiggy626
HansG
Posts: 8
Joined: Fri Aug 21, 2015 12:14 am

Post by HansG »

Had a similar problem two times today: No content in any Notes suddenly - 1st time close and re-start MI brought the content back.
2nd time MI was frozen completely, not able to exit it or re-start, had to re-start the computer all over; then all good again.
Happened when I was working in the notes editor, and doing some sorting in the notes list. And when it began, a pulsating blue dot appeared in the note editor window.

Hope this will not happen too often - it is scaring (all my contents lost??)
Hans
Telesto
Posts: 2476
Joined: Fri Dec 15, 2017 5:32 pm

Post by Telesto »

HansG wrote: Wed Jun 16, 2021 7:11 pm Had a similar problem two times today: No content in any Notes suddenly - 1st time close and re-start MI brought the content back.
2nd time MI was frozen completely, not able to exit it or re-start, had to re-start the computer all over; then all good again.
Happened when I was working in the notes editor, and doing some sorting in the notes list. And when it began, a pulsating blue dot appeared in the note editor window.

Hope this will not happen too often - it is scaring (all my contents lost??)
Hans
This does happen once in a while sadly. (A) Not responding to note switch and/or (B) empty note; because of not loading content. How to trigger it still unclear to me.

Maybe some some obscure parsing/loading note error. Where the textimporter process somehow stops responding followed by freeze/hang of the error reporter tool (stuck on getting back trace of the issue; because lack of debug symbols?). Any maybe the 'store cursor position feature also involved'. Components are recently (7.1) updated, so probably in that area

I haven't experienced any dataloss; did happen a couple of times. So my assumption is that 'content loss' won't occur. But the freeze is obviously annoying and undesired.
Petko
MyInfo Support
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Joined: Sun Jul 25, 2004 4:33 pm
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Post by Petko »

Sometimes the editor is not properly initialized (looking for a way to detect that), but there is no data loss. I am looking for a way to fix that (it happens seldom, but is irritating nevertheless).
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