Error message when checking for update

Discuss MyInfo and get help here
Post Reply
Jon
Posts: 97
Joined: Mon Feb 20, 2017 10:06 pm

Error message when checking for update

Post by Jon »

Using the latest version. When manually checking for updates, I receive the message below. Thinking it is a firewall problem, I set up a rule allowing MyInfo full access. It did not help. Is this a website problem, a problem with the program, or a different adjustment I must make?

Thank you.

Jon
Attachments
Graphic_2019-01-02 8_39_44 AM.jpg
Graphic_2019-01-02 8_39_44 AM.jpg (15.39 KiB) Viewed 2275 times
Petko
MyInfo Support
Posts: 3237
Joined: Sun Jul 25, 2004 4:33 pm
Contact:

Post by Petko »

If it is not a firewall problem it might be some anti-virus application blocking it. If you have an anti-virus could you disable it temporary in order to see if it causes the problem?
Jon
Posts: 97
Joined: Mon Feb 20, 2017 10:06 pm

Post by Jon »

I tried your suggestion. It seems not to be an anti-virus issue. I got the same result. To sum, explicitly allowing all access through my firewall and/or disabling anti-virus does not resolve the error.

Jon
Post Reply