Error message when checking for update

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Jon
Posts: 43
Joined: Mon Feb 20, 2017 10:06 pm

Error message when checking for update

Post by Jon » Wed Jan 02, 2019 1:47 pm

Using the latest version. When manually checking for updates, I receive the message below. Thinking it is a firewall problem, I set up a rule allowing MyInfo full access. It did not help. Is this a website problem, a problem with the program, or a different adjustment I must make?

Thank you.

Jon
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Petko
MyInfo Support
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Joined: Sun Jul 25, 2004 4:33 pm
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Post by Petko » Wed Jan 02, 2019 11:12 pm

If it is not a firewall problem it might be some anti-virus application blocking it. If you have an anti-virus could you disable it temporary in order to see if it causes the problem?

Jon
Posts: 43
Joined: Mon Feb 20, 2017 10:06 pm

Post by Jon » Thu Jan 03, 2019 12:37 pm

I tried your suggestion. It seems not to be an anti-virus issue. I got the same result. To sum, explicitly allowing all access through my firewall and/or disabling anti-virus does not resolve the error.

Jon

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